Appointment Cancellation Policy
Please kindly notify us at least 48 hours in advance if you need to reschedule or cancel your appointment. We know that life can bring all sorts of unexpected situations and that at times, we have to make adjustments to our schedules, which we totally understand. However, we do have to consider the many clients who are seeking our services and also the stylists who are setting aside time specifically for you. If we don't have enough time to fill the empty appointment slot, everyone misses out. In order to maintain a smooth system that works for everyone, we have implemented a Cancellation/No-show Policy as follows:
If you need to cancel or reschedule your salon service(s) within 24-48 hours prior to the start time of your appointment, you will be charged a fee of 50% of the total value of the service(s) that were booked for you whether in person, over the phone or online.
If you need to cancel or reschedule your salon service(s) within 24 hours of the start time of your appointment or miss your appointment, you will be charged the full rate of the services that were booked for you whether in person, over the phone or online.
You must call the salon to cancel or cancel through your online Schedulicity account, with the appropriate notice, for the cancellation to be valid. Replying to email appointment reminders or canceling any other way other than calling the salon or canceling through your Schedulicity account are not acceptable ways to cancel and will result in a charge.
Thank you for being understanding and respecting what we love doing most – serving you!
